FAQs

Here are some common questions about our services. If your question is not answered, please feel free to get in touch with us at any time.

What is a chauffeur service?

A chauffeur service entails employing skilled drivers to transport clients in a luxury fleet of vehicles. This service extends beyond mere transportation, delivering a high-end and personalised experience.

What types of vehicles do you offer?

Our collection comprises various Mercedes-Benz models, encompassing S-Class and V-Class. Clients have the flexibility to select the vehicle that aligns with their specific requirements and preferences. Detailed information about each vehicle type is available on request.

Are you chauffeurs trained and licensed?

Our chauffeurs undergo thorough training and possess the requisite licenses to ensure the highest standards. Additionally, they undergo checks through the Disclosure and Barring Service (DBS). Our skilled professionals are dedicated to delivering a safe and enjoyable travel experience.

What is included in your executive cars service?

Our service includes a skilled and smartly dressed chauffeur driver, a flawlessly presented vehicle, and an excellent standard of customer service. Complimentary amenities like bottled water, hand sanitiser, and Wi-Fi are provided for your convenience.

Can I make a last-minute booking?

While we suggest making advance bookings for guaranteed availability, we strive to accommodate last-minute requests to the best of our ability. However, please note that availability may be limited in such cases.

Are your chauffeurs available for airport transfers?

Yes. Our services extend beyond airport transfers to encompass a wide array of chauffeur services. These include business travel, corporate events, wedding cars, seaport transfers, tours, financial roadshows, sporting events, and wedding cars. Please provide flight details during the booking process, and our chauffeur will ensure prompt pick-up or drop-off at the designated time.

What if my flight is late or arrives early?

Our chauffeur uses cutting-edge flight tracking technology to monitor your flight. This ensures that your chauffeur is at the airport ahead of your flight’s landing time, adapting to delays or early arrivals.

Do you offer a meet and greet service?

Yes, we do offer a meet-and-greet service.

Will my chauffeur help with my luggage?

Your chauffeur will help with your luggage, ensuring it is loaded into the vehicle with meticulous care and attention.

How do you determine the pricing?

The pricing is determined by variables like the chosen vehicle type, the duration of service, and the distance covered. We can provide comprehensive pricing details, and an immediate quote can be obtained through our Online Booking Portal on the website or by reaching out to our customer service team directly.

Can I specify a specific driver?

Although we cannot assure the availability of a particular chauffeur, we make every effort to accommodate such requests whenever feasible. Please let us know your preference during the booking process.

Do you have a cancellation policy?

Yes, we do have a cancellation policy, which varies depending on the lead time. Please find out more from our customer service team.

How safe are your cars?

Every executive car in our fleet is a state-of-the-art model, typically no more than a few years old, adhering to the latest safety standards in the automotive industry. Journeying with our executive chauffeurs ensures you are in one of the safest and most luxurious vehicles on the road today.

Range Rover
POA

Mercedes Sprinter
POA